FAQ

Frequently Asked Questions

How does the heating work?

Plug the robe into any USB power source (a wall adapter or power bank), then use the controller to switch the heating on and choose from three warmth levels. The panels across the back and core warm up in about 60 seconds.

Is it one size?

Yes. The robe is a generous full-length one-size fit with an adjustable tie belt, designed to wrap comfortably on most adults from petite to plus.

Is the heating safe?

It runs on low-voltage 5V USB power with an automatic cut-off, so it stays warm without getting hot. Always detach the controller before washing.

How do I wash it?

Detach the controller, then machine wash cold on a gentle cycle and lay flat or tumble dry low. Never iron the heating panels.

Which princesses can I choose from?

Jasmine, Elsa, Tiana, Moana and Ariel. Each design has its own colorway, embroidery and headpiece on the hood.

Can I mix princesses in a bundle?

Yes. In the Bundle & Save box on the product page, pick a different princess for each robe in your 2- or 3-pack.

How long does shipping take?

Orders ship within 1–2 business days and US delivery typically takes 10–12 days. Tracking is emailed as soon as your order leaves the warehouse.

What is your return policy?

Every robe is covered by a 30-day money-back guarantee. See our Returns & Refunds page for how it works.